Time Marches On

Small business Live Answering/ Forwarding Service.

Phase 1

Time marches on, as we enter into the next socioeconomically era. One that comes from and will address the over 50 Million solopreneur, small and medium-sizd businesses that represent the past, present and future engines of our society. Going forward, in this market, is about efficiency, reducing overhead and getting the biggest bang for one’s buck, while still producing a quality product.

There are still many who cling on to the old ways. Some of said ways are time tested and hold firm, while others may have maintained, but are now shown to be wreaking havoc on the many as well as our environment.

The Virtual world is where we are and with all the advancements, we have really just scratched the surface on it. Take voice-mail, a great advancement coming from the answering machine, pager days. It helped millions who didn’t want or have time to answer their phones. They’d get back from the golf course to a pile of messages to return and they didn’t have to pay thousands a month for a receptionist to do the same thing. Who really needs a live person?

Then the voicemail novelty began to wear off and became a short jump to start pissing people off. Current studies show that close to 80% of callers hang up when they get to voicemail. Everybody wants “Mable” answering their phones again.

Enter live answer, virtual offices & receptionists. The new/ old way of professionally answer, service & forward improved live answering service for small businesses has come back around in a much more robust, efficient and Personal way.

10 years ago, there were 35 Million Solopreneurs who left the corporate work-structure to start their own small business. Today there are 50 Million, with $75 M projected within the next 7 years. This is the best sign in a very long time that small business, hence the Middle Class, is healthy and growing steadily and the greed based out of balance, out of time, corporate giants are getting disbursed.

Historically, these small businesses would need to borrow money, not only to get going, but to survive for however long it would take their business to grow enough to be able to afford the $5,000+/- per month it takes to run & maintain a traditional office w/ all the trimmings: Payroll ($2,200/ month for one secretary or receptionist). Rent, loan payments, Utilities, phone, Internet, insurance, supplies etc. It’s no wonder that small businesses are leaving the traditional office structure in droves. The majority of those who stay to fight it out, don’t survive.

US-Answer (USA), is a premier live, virtual receptionist, answering/ forwarding service for small businesses nationwide. We promote the professional “front office” image these businesses are looking for and need so as to make their business look bigger and more professional than they are. Callers get a live receptionist who knows about the businesses being called and can relay important information from an editable screen pop profile that flashes up on our receptionist’s computer screen. Each account has such a profile custom built and that flashes up on our receptionist’s computer screen when calls come in for them. They contain pretty much whatever the account wants, i.e. scripts, links, forms to fill out, scheduling, and up to date information that may be relayed to the caller in live-time. It may all be editable. This, gives the impression that we’re in the same office when we will most likely never meet 99% of our accounts.

Not always, but more often than not, the caller would like to know who’s calling, so as to know whether to have the call patched through or not and if not, a receptionist would service the call, by taking a message and sending it by text and/or email, or putting the caller into the appropriate voicemail. If stated in the profile we will call the owner or one of his/ her people and they would see our number in their caller ID so they are able to screen the call without taking the actual call.

For a fraction of the cost and thousands of monthly savings compared to a traditional front office, described above, USA moves beyond the traditional answering service or call center. One where it’s frustratingly obvious to a caller that the ones answering the calls are from a call center, as they are disinterested, disconnected, answering for a company they have no knowledge of. All they can do is take messages to pass on to the owner and/ or his/ her delegates to retrieve when they call in. Though not by much, still better than voicemail.

USA designed its service to give the caller the impression that the receptionist who answers the call is in the next room from the individual(s) being called and has been with the company for many years. In reality, said company may be on the other side of the country and it may be the first time this particular receptionist has answered a call for this company and.
Starting at $89 per month, the only answer is US Answer

Laurence A. Kelly
USAnswer – CEO/ Director