Telephone Answering Services have been around for a long time. More than 80% of the companies presently in the market have been in business for over 10 years. This means that their technology is built on top of the 134 old legacy circuit/switch public telephone network. Already, a third of the US has transitioned over to the new voice over internet protocol (VOIP) telephone network and the transition is targeted to be complete by 2018. This will have a tremendous impact on small local telephone companies and companies that have built their business models on top of the public telephone network. This includes more than 80% of answering service companies.
Because the industry has seen a tremendous (over 90%) reduction in the market over the last ten years, the remaining companies have battled using pricing to keep market share. To do this, many have not upgraded their technology for over a decade. They also pay their receptionists the absolute minimum they can get away with.
The bright light in all of this is emerging new digital answering service companies like Main Virtual Office. These companies are leveraging the fact that the new VOIP phone network combines voice, web and mobile all on one network. This means these companies can now allow you to update your status to receive transferred calls in real time on the web or from your mobile device. It also means you can automatically get your messages via email or text or even on a mobile app. It’s not hard to imagine when they will be able to pinpoint the location of both the mobile caller and the company rep they are calling.
With 80% of callers hanging up when they get voice mail, make sure you are investing in a digital answering service company for your future.