If you’re busy running a small business, or are an entrepreneur, it can be overwhelming keeping with all the day-to-day demands of managing your company – especially if you are a solopreneur. One way to help keep yourself organized is by hiring a virtual receptionist to answer your phone calls.
Think you can do it all yourself, or considering hiring someone to work out of your office? You could, but it will likely cost you. Here are three important factors to consider if you are weighing hiring a virtual assistant, going it alone or hiring a receptionist to work in your office.
- Unanswered calls = lost customers. If someone isn’t answering your phone every time it rings, you are potentially losing out on customers – and sales. You probably know the saying, “You never get a second chance to make a first impression.” If a customer’s first impression of your business is an unanswered phone, they are likely to hang up and never call again. But they could leave a message, right? Not likely. Recent studies show that 80% of people hang up when they reach voicemail – meaning you are missing out on 8 out of every 10 calls you receive. That’s a pretty staggering number. Can your business afford to lose that many potential sales?
- Seem bigger than you are. While there’s nothing wrong with being a small company, or even a company of one, it also doesn’t hurt to give the impression that you are maybe a little bit bigger than you actually are, say, big enough that you have your own receptionist answering all of your phone calls. Your customers need never know that your receptionist is virtual (and probably wouldn’t care if they did). What is important is that your customers are being greeted promptly and courteously. Doesn’t that beat calls being answered by you while you’re on the road driving between appointments, in line at the coffee shop, or worse, calls not being answered at all?
- Reduce costs. If you have an office, you may have considered hiring a receptionist, but just think of the added cost. You will need to buy a desk, chair, phone, computer and other office supplies to get your receptionist up and running. When purchasing business office supplies, it’s always best to look online beforehand to make sure that you get the best deals. This can help keep costs down. You’ll also need to work out an annual salary, benefits, parking, etc. When you hire a virtual receptionist, you get all the benefits of an employee answering your phones, but at a fraction of the price. When you hire an answering service like US Answer, you can count on having a team of dedicated virtual receptionists who will receive training on your business, so they can answer your calls knowledgeably, and according to your wishes, i.e., if you prefer they take a message, forward the call to you first, etc.
Ready to get started? Give US Answer a call today at 1-888-907-9764. We have several plans to choose from, and we can help you select the one that’s right for you.