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Property Management Answering Service

Property Management Answering Service: How Does It Make A Difference?

As a property manager, you are the bridge between the owner and tenants. You must be there for finding new tenants, collecting rent, billing, and overseeing repair and maintenance. 

After all, one person cannot be available everywhere and every hour of the day. It is not practical and shakes the work-life balance of the person. So, property managers are opting for answering Services to deal with this challenging aspect of the business.

The property management answering machine provides a reliable phone presence for all future and existing clients. It is specially designed to meet the demand of tenants at any moment. 

Missing a call in emergencies can also lead to losses or other issues, which can be solved with answering services. Let’s discuss the benefits and features of the best property management answering service.

What is a Property Management Answering Service?

An answering service for property management  is a professional service that answers tenants’ requests on behalf of property managers. The call center agents are available every hour of the day to address emergency and routine requests. 

The main advantage of having an after hours answering service property management is that it allows the property managers to streamline the maintenance process. You can track the progress of each request to maintain your properties properly.

The Benefits of Using Property Management Answering Service

Property managers can handle maintenance requests by using voice mail or referring the tenant to the office. Still, it affects the services and reputation of an organization. Using the answering service has many advantages. Let’s look at some of the benefits.

  1. Handling Maintenance Calls 24/7: A property management answering service is available every minute of the day. It works perfectly in emergencies. It helps the tenants with their maintenance issues whenever needed.
  2. Tenant Satisfaction: When tenants are appropriately assisted, it enhances their experience, and they are more likely to renew their lease. Professionals help achieve tenant satisfaction by responding quickly and professionally to all their requests.
  3. Reduced Workload: Property managers have a lot of work, such as billing, collecting rent, finding new tenants, and many more. Answering service reduces the workload of property managers as they work as a go-between for maintenance staff and tenants. 
  4. Streamline Maintenance Operation: A property management answering service streamlines your properties’ entire maintenance operations and serves as a single point of contact for all requests. It cut-outs the communication issue that gives it a smooth workflow. It reduces cost and makes maintenance operations more efficient.
  5. Managing Vendors and Tracking Requests: It tracks each maintenance request to ensure that you get the right vendor at the right place. It prioritizes and organizes each request to ensure that all issues are addressed promptly and efficiently. It also reduces the risk of duplication by overlapping vendors for similar maintenance requests.

Feature of a Property Management Answering Service

You can customize the answering service that meets your demands. Nowadays, answering services also have advanced features that can increase productivity and workflow. Here are some of the basic features of an answering service for property management. 

  • 24/7 Answering Service
  • Appointment scheduling
  • Call routing
  • Message taking
  • Lead capture
  • After-hour answering service
  • Call overflow support

How does the best property management service work?

The flow of handling calls through an answering service is a customized process and varies according to your property and your service. The process of receiving maintenance calls and dispatching is given below:

  • Call intake: The property management call center receives the maintenance request from the tenant. It can be any time of the day, during office hours, or after office hours.
  • Determining the nature of the call: The maintenance request might be the tenant’s responsibility, requires a referral, or any other issue. Each maintenance request is classified and analyzed to know if the request is an emergency or if the issue can be solved by letter.
  • Assigning the call to the appropriate vendor and dispatch: The property management service routes the call to the appropriate technician. The technician takes all the details related to the issue with the address and dispatch time.
  • Monitoring the progress: The software of answering service tracks the activities and maintains the record of each maintenance request for the final report.


We can say that the traditional approach of property management can cost you valuable time that can be used for other important work. Property managers can make property management more efficient by using answering services. 
USAnswer is the one that provides the best property management answering service. Visit our website to learn more.

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