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Q: But you want the warm & friendly personal touch of an in-house receptionist you know, who’s familiar with you & your business. Not a cold, disconnected, disinterested call center type answering service. How can you get what you need with a virtual receptionist?

A: USanswer uses Voice Over Internet Protocol (VOIP) telephone technology and it is integrated with a Customer Relationship Management (CRM). When a call comes in, an interactive business profile screen pop up appears that gives the virtual receptionist all of your pertinent company information. The profile pop up will include links to your website and / or anything else that provides the virtual receptionist with information to “appear” to be your “personal receptionist” of many years even though it may be the first time this particular virtual receptionist has answered a call for your business.