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Q: But you want the warm & friendly personal touch of an in-house receptionist you know, who’s familiar with you & your business. Not a cold, disconnected, disinterested call center type answering service. How can you get what you need with a virtual receptionist?

A: USanswer uses Voice Over Internet Protocol (VOIP) telephone technology and it is integrated with a Customer Relationship Management (CRM). When a call comes in, an interactive business profile screen pop up appears that gives the virtual receptionist all of your pertinent company information. The profile pop up will include links to your website and

Q: Thinking of hiring a traditional full-time professional front office receptionist for your small to medium size business, but feel that you may not be able to afford one? Have you considered the benefits of a live virtual receptionist? What’s the difference?

A: Hiring a qualified, live receptionist from 9am to 5pm, 5 days a week, will run you around $2,200 per month. The cost of a professional live virtual receptionist doing the same things from 8am to 8pm, 5 days a week, runs $89 per month. That’s a monthly savings of $2,111. Think of what you

Q: What about just using my voicemail while my small business is growing?

A: You could certainly do that, as the monetary cost is basically non existent. However, the professional cost, you maybe surprised to know, is very high. Voicemail was a great invention for when answering machines and pagers were heavily used to communicate and transfer information, but now current studies clearly show that 80% of callers

Q: What is a Virtual Receptionist?

A: A virtual receptionist is basically a live answer / forwarding reception service made up of a group people in a location, a kind of call center facility, in say Portland, Maine. Here, they answer and forward calls using a VOIP, a cloud based platform, through their computer for small businesses around the country and

Q: How do I find the best phone answering services for small businesses?

Do your research. Interview each live answering service company to see how well they fit with your ideas and plans. A live answering service is always best and most effective for offering a personal touch for your small business. They need to show a sincere interest in your business. As far as cost goes, when