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Answering Service for Small Businesses in 2021 – Is it Right for You?

If you’ve been wondering whether or not an answering service for small businesses is for you, you’re in the right spot. There are numerous things to consider to determine whether your small business needs an answering service. 

It doesn’t matter what kind of small business you have because you can personalize your greeting and you provide the information necessary. This ensures the answering service knows who you are, what you’re about, and how to handle your calls with just the click of a button. 

USAnswer acts as a live answering service for small businesses such as a criminal attorney, elected officials, a psychologist, plumbing services, financial advisors, and fitness companies, amongst others. There is no wrong business for an answering service. The only question is whether you think it’s time to upgrade.

Increased Number of Calls

This is one of the major signs it’s time to hire an answering service for your small business. When you have such a high volume of calls that you can’t get to most of them, we all know you’re losing business. 

Having a person answering the line is one of the most important things a small business can do. When American Express conducted a survey in 2011, they found that the majority of people (68%) said that a polite representative was a critical part of their overall experience. Having messages sent to voicemail repeatedly has been shown to damage business. Destination CRM reported that 80% of calls sent to voicemail will hang up. 

The bottom line is, not having a person answer your call is damaging your business. If this is happening to you, it’s time to upgrade.

Your Clients are Global

While people are certainly better about not calling at odd hours anymore, it still happens. If you have clients from around the globe who often call during the night or in your off-hours, just asking a few simple questions, guess what?

An answering service can keep the answers to those pressing questions in your folder so that they know how to answer them. The only time you would need to take calls in your off hours is if the client has a more complicated question. You can keep your peace of mind, and your freedom, by using a live virtual receptionist.

You Often Travel

If you’re frequently away from home, having someone else – who has a base separate from you – can be the difference between receiving a call from your next big client and crickets. It would allow you to run your business no matter where you are and provide that continuity of care. 

On a plane? No problem. The answering service has already taken a message and sent you an email. Or, they’ve set up a booking, ready for you when you land. Are you at your favorite destination for a week? Only the necessary calls are forwarded to you, meaning you can spend more time relaxing while your business is growing.

Whether or not it’s time to upgrade to an answering service is definitely a case-by-case discussion and one that can’t be decided for you. No matter what you choose, we know you’ll want virtual receptionists who are professional, courteous, and personable. Whoever you choose to hire, talk to them, ask questions, and make sure they have a money-back guarantee, for your safety.

Answering Service for Small Businesses – It IS Right for you.

We went through a few reasons as to why you might want to have an answering service for your business. Now it’s your choice to decide if it IS right for you. At USAnswer, we always give a 30 day money back guarantee to our clients, so give us a shot, to see exactly how we can benedit your business.

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