The Front Desk Of Small BusinessCall today and find out how we can empower your business for small money 855.254.0040
The Front Desk Of Small BusinessCall today and find out how we can empower your business for small money 855.254.0040

More Than 60% Of Your Answering Service Competitors Are Not Doing This – Why Not Take Their Customers?

A study by SMB Digitalscape showed a remarkable opportunity for many of the nations smallest businesses. More than 60% of the nations smallest businesses do not have their telephone number featured prominently on their homepage.

According to a study of 8,000 telephone calls by RentLinx, a property management software company, only 20% were answered live. The rest went to voicemail.

That means that only 15% of incoming leads get answered live. With small businesses increasing over 300%, from 15 million in the early 90’s to over 45 million today, many small businesses are realizing they can no longer afford to 85% of their incoming leads to voicemail.

Answering services are their only choice. But, the answering service industry has a bad reputation and rightly so. More than 95% of answering services are over ten years old and are using outdated, complex telecommunications equipment connected to the public telephone system.

A new breed of answering service is emerging, using cloud-based systems, connected to the voice over Internet protocol (VOIP) network. The VOIP network is slated to completely replace the circuit/switch public telephone network by 2018. It will be very interesting to watch what happens in the answering service industry, when this occurs.

Most likely a significant consolidation will occur. New emerging companies like USAnswer is giving entrepreneurs a new alternative to quickly and cost effectively gain a significant competitive advantage over their counterparts still using voicemail.