December 1, 2022
Virtual receptionist: “Hi thank you for calling ABC Construction. No job is too big or small, this is Jackie, may I help you”.
Caller: “Yes, my name is Bob Jones and I was wondering if you folks do metal buildings?”
Virtual Receptionist: “Let me get you that information, hold on a moment please. Then clicking on the link to ABC Construction’s website and then on “Building Materials” she sees the metal building tab and clicks onto it: “Yes, we sure do. Guaranteed for 30 years and come in red, blue, green, silver & black.” Meanwhile the virtual receptionist sees your message about being available for an hour and goes back to the caller: “Mr. Smith, the owner, is in his office right now and can go over it in much more detail if you would like to speak with him?”
Caller: “That sounds great. I will. Thank you.” The virtual receptionist then puts the caller on hold, clicks onto your cell phone link and you see the USAnswer phone number on your caller ID and answer:
“Hi, John Smith”.
Virtual receptionist: “Good Morning Mr. Smith, it’s Jackie from USAnswer, I have a Bob Jones on the line. He’s interested in a metal building and would like to speak with you about it. Would you like me to patch the call through?”
You: “That sounds great Jackie. Please do. Thank you”.
She goes back to the caller: “Mr. Smith would be delighted to talk with you. Here he is…” She patches the call through to you and as far as the caller knows, you’re in your “office”.
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